How restoration takes shape.

Start with what happened, look at the affected areas and understand the work involved in water removal, drying and cleanup.

Understanding the work

Start with the affected areas.

The source of the leak and the rooms it reaches help define the services involved.

Describe what happened.
Choose a service and describe the leak, including the rooms and surfaces affected.
If you are not sure which service fits, select “Not sure yet” and describe what you can see.
Compare the services.
Water extraction, drying and cleanup can be related stages. Compare the service descriptions with the areas affected by the leak.
Read the Services page to learn what each service does.
Discuss the work involved.
Understand the work involved, the areas it covers and the arrangements to consider before it begins.
Review the services and the details of the affected space before considering the next steps.

Consider which rooms and surfaces are affected, how the work may be arranged and which service descriptions fit the situation.

A clear scope starts with what happened and what has been affected. Keep the description specific to the space.

Describe the leak and the rooms or surfaces that need attention. Choose the service that best fits what you can see.